:root{--font-body: "Inter", -apple-system, BlinkMacSystemFont, "Segoe UI", system-ui, Helvetica, Arial, sans-serif;--font-display: "Anybody", "Inter", system-ui, sans-serif;--font-mono: ui-monospace, SFMono-Regular, "SF Mono", Menlo, Consolas, monospace;--radius-xs: 5px;--radius-sm: 8px;--radius-md: 10px;--radius-lg: 12px;--radius-xl: 14px;--text-11: 11px;--text-12: 12px;--text-13: 13px;--text-14: 14px;--text-16: 16px;--text-20: 20px;--fw-regular: 410;--fw-medium: 500;--fw-semibold: 550;--fw-bold: 600;--tablet-width: 1024px;--mobile-width: 768px;--ai-gradient: linear-gradient(135deg, #4f86ff 0%, #1f5fe0 100%);--ai-from: #2f6df6;--ai-to: #1f5fe0;--brand: #5b0eff;--color-neutral-base: #0c0c0e;--color-neutral-plus-1: #121215;--color-neutral-plus-2: #18181d;--color-neutral-plus-3: #252529;--color-neutral-plus-4: #343438;--color-neutral-minus-1: #070708;--color-type-primary: #e7e7ea;--color-type-secondary: #b9b9c0;--color-type-tertiary: #8b8b94;--color-type-subtle: #6f6f78;--color-type-placeholder: #565660;--color-primary-base: #2f6df6;--color-primary-plus-1: #4f86ff;--color-primary-minus-1: #1f5fe0;--color-primary-minus-2: #2c3e63;--color-primary-toner: #16243f;--color-primary-toner-hover: #1e3056;--color-on-primary: #ffffff;--color-blue-base: #2f6df6;--color-blue-strong: #1f5fe0;--color-blue-soft: rgba(47, 109, 246, .16);--color-alert-positive-base: #4ec76b;--color-alert-positive-toner: #102a17;--color-alert-notice-base: #e0a83c;--color-alert-notice-plus-1: #f0c46a;--color-alert-notice-minus-2: #3a2a0c;--color-alert-notice-minus-3: #261c08;--color-alert-danger-base: #f0564f;--color-alert-danger-toner: #311010;--color-alert-info-base: #4f9bf0;--color-alert-info-toner: #0f2238;--color-tickets-page-base: #08080a;--shadow-pop: 0 8px 24px rgba(0, 0, 0, .4);--shadow-modal: 0 18px 48px rgba(0, 0, 0, .5);--shadow-sm: 0 2px 8px rgba(0, 0, 0, .28);--shadow-elev-1: 0 1px 2px rgba(0, 0, 0, .18), 0 4px 12px rgba(0, 0, 0, .16);--btn-highlight: inset 0 1px 0 0 rgba(255, 255, 255, .1);--btn-press: inset 0 2px 6px rgba(0, 0, 0, .45);--btn-press-soft: inset 0 2px 5px rgba(0, 0, 0, .35);--accent-color: var(--color-primary-base);--accent-color-transparent: rgba(123, 91, 255, .32);--accent-color-toner: var(--color-primary-toner);--main-text-color: var(--color-type-primary);--secondary-text-color: var(--color-type-tertiary);--main-bg-color: var(--color-neutral-base);--secondary-bg-color: var(--color-neutral-plus-1);--divider-color: var(--color-neutral-plus-3);--main-positive: var(--color-alert-positive-base);--main-warning: var(--color-alert-notice-base);--main-danger: var(--color-alert-danger-base);--main-info: var(--color-alert-info-base);--app-nav-bg-color: var(--color-tickets-page-base)}[data-theme=light]{--color-neutral-base: #ffffff;--color-neutral-plus-1: #f8f8f9;--color-neutral-plus-2: #f0f0f2;--color-neutral-plus-3: #e4e4e8;--color-neutral-plus-4: #d3d3da;--color-neutral-minus-1: #ffffff;--color-type-primary: #18181d;--color-type-secondary: #44444d;--color-type-tertiary: #6a6a74;--color-type-subtle: #8a8a93;--color-type-placeholder: #a4a4ad;--color-primary-base: #2f6df6;--color-primary-plus-1: #4f86ff;--color-primary-minus-1: #1f5fe0;--color-primary-minus-2: #a9c5ff;--color-primary-toner: #e8f0ff;--color-primary-toner-hover: #d6e4ff;--color-on-primary: #ffffff;--color-blue-base: #2f6df6;--color-blue-strong: #1f5fe0;--color-blue-soft: rgba(47, 109, 246, .12);--color-alert-positive-base: #2f9e52;--color-alert-positive-toner: #e7f6ec;--color-alert-notice-base: #c5851a;--color-alert-notice-plus-1: #e0a83c;--color-alert-notice-minus-2: #fbeccc;--color-alert-notice-minus-3: #fdf5e3;--color-alert-danger-base: #d83f3a;--color-alert-danger-toner: #fde6e5;--color-alert-info-base: #2272d6;--color-alert-info-toner: #e3effb;--color-tickets-page-base: #fafafb;--accent-color-transparent: rgba(47, 109, 246, .16);--shadow-pop: 0 6px 18px rgba(15, 15, 25, .1);--shadow-modal: 0 12px 36px rgba(15, 15, 25, .14);--shadow-sm: 0 1px 4px rgba(15, 15, 25, .08);--shadow-elev-1: 0 1px 2px rgba(15, 15, 25, .06), 0 2px 6px rgba(15, 15, 25, .08);--btn-highlight: inset 0 1px 0 0 rgba(255, 255, 255, .85);--btn-press: inset 0 2px 6px rgba(0, 0, 0, .18);--btn-press-soft: inset 0 1px 3px rgba(0, 0, 0, .1)}:root{font-family:var(--font-body);font-size:var(--text-14);line-height:1.5;font-weight:var(--fw-regular);color:var(--color-type-primary);background-color:var(--color-neutral-base);font-synthesis:none;text-rendering:optimizeLegibility;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;font-feature-settings:"kern" 1,"liga" 1,"calt" 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#00000038,var(--btn-press)}.btn--ghost{background-color:transparent;color:var(--color-type-subtle)}.btn--ghost:hover:not(:disabled){background-color:var(--color-neutral-plus-2);color:var(--color-type-primary)}.btn--ghost:active:not(:disabled){background-color:var(--color-neutral-plus-2);box-shadow:var(--btn-press-soft)}.btn.is-active{background-color:var(--color-neutral-plus-2);color:var(--color-type-primary)}.kbd{display:inline-flex;align-items:center;justify-content:center;min-width:18px;height:18px;padding:0 4px;border-radius:var(--radius-xs);border:1px solid var(--color-neutral-plus-3);background:var(--color-neutral-base);color:var(--color-type-secondary);font-family:inherit;font-size:var(--text-12)}.truncate{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.text-subtle{color:var(--color-type-subtle)}.text-tertiary{color:var(--color-type-tertiary)}.status-pill{display:inline-flex;align-items:center;padding:2px 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ease}.tooltip-pop[data-side=right]{transform:translateY(-50%)}.tooltip-pop[data-side=left]{transform:translate(-100%,-50%)}.tooltip-pop[data-side=top]{transform:translate(-50%,-100%)}.tooltip-pop[data-side=bottom]{transform:translate(-50%)}@keyframes tooltip-in{0%{opacity:0}to{opacity:1}}.popover{position:relative;display:inline-flex}.popover__panel{z-index:1000;border:1px solid var(--color-neutral-plus-3);border-radius:var(--radius-md);background:var(--color-neutral-base);box-shadow:var(--shadow-modal);padding:4px}.switch{position:relative;width:32px;height:18px;border-radius:999px;background:var(--color-neutral-plus-4);transition:background-color .15s ease;flex-shrink:0}.switch__thumb{position:absolute;top:2px;left:2px;width:14px;height:14px;border-radius:50%;background:var(--color-on-primary);box-shadow:0 1px 2px #0f0f194d;transition:transform .15s ease}.switch.is-on{background:var(--color-primary-base)}.switch.is-on 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b{color:var(--color-type-tertiary);text-decoration:line-through}@keyframes gs-in{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}.dropdown{position:relative;display:inline-flex}.dropdown__trigger{display:inline-flex;align-items:center;gap:5px;border-radius:var(--radius-sm);color:var(--color-type-primary);font-size:var(--text-12);background:var(--color-neutral-base)}.dropdown__trigger--sm{height:26px;padding:0 7px}.dropdown__trigger--md{height:30px;padding:0 9px;font-size:var(--text-13)}.dropdown__trigger--bordered{border:1px solid 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var(--color-neutral-base)}.assignee-av__dot.is-online{background:var(--color-alert-positive-base)}.assignee-av__dot.is-away{background:var(--color-alert-notice-base)}.assignee-av__dot.is-offline{background:var(--color-type-subtle)}.assignee-ai{display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;border-radius:var(--radius-xs);background:var(--color-primary-base)}.assign-modal{position:fixed;top:0;right:0;bottom:0;left:0;z-index:1200;display:flex;align-items:flex-start;justify-content:center;padding:12vh 16px 16px;background:#00000080;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px)}.assign-modal__card{width:min(520px,100vw - 32px);border:1px solid var(--color-neutral-plus-3);border-radius:var(--radius-lg);background:var(--color-neutral-base);box-shadow:var(--shadow-modal);overflow:hidden;animation:assign-in .12s ease}.assign-modal__search{display:flex;align-items:center;gap:9px;padding:12px 14px;background:var(--color-neutral-plus-1)}.assign-modal__search input{flex:1;min-width:0;border:none;outline:none;background:transparent;color:var(--color-type-primary);font-size:var(--text-14)}.assign-modal__search input::placeholder{color:var(--color-type-placeholder)}.assign-modal__list{max-height:320px;overflow-y:auto;padding:6px;background:var(--color-neutral-base);border-top:1px solid var(--color-neutral-plus-3);border-top-left-radius:var(--radius-md);border-top-right-radius:var(--radius-md)}.assign-modal__item{display:flex;align-items:center;gap:10px;width:100%;padding:9px 10px;border-radius:var(--radius-sm);color:var(--color-type-secondary);font-size:var(--text-14);text-align:left}.assign-modal__item.is-active{background:var(--color-neutral-plus-2);color:var(--color-type-primary)}.assign-modal__av{display:inline-flex;align-items:center;justify-content:center;width:22px;height:22px;flex-shrink:0;border-radius:50%;background:var(--color-neutral-plus-2)}.assign-modal__av--empty{color:var(--color-type-subtle)}.assign-modal__name{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.assign-modal__empty{padding:18px;text-align:center;color:var(--color-type-subtle);font-size:var(--text-13)}.assign-modal__hint{display:flex;align-items:center;gap:6px;padding:9px 14px;background:var(--color-neutral-plus-1);border-top:1px solid var(--color-neutral-plus-3);border-top-left-radius:var(--radius-md);border-top-right-radius:var(--radius-md);border-bottom-left-radius:var(--radius-lg);border-bottom-right-radius:var(--radius-lg);color:var(--color-type-subtle);font-size:var(--text-12)}.assign-modal__hint kbd{display:inline-flex;align-items:center;justify-content:center;min-width:18px;height:18px;padding:0 4px;border-radius:var(--radius-xs);background:var(--color-neutral-plus-2);box-shadow:inset 0 0 0 1px var(--color-neutral-plus-3);font-family:inherit;font-size:11px}@keyframes assign-in{0%{opacity:0;transform:translateY(6px) scale(.99)}to{opacity:1;transform:none}}.details-sidebar{display:flex;flex-direction:column;width:100%;height:100%;overflow-y:auto;background:var(--color-neutral-base)}.details-sidebar__core{order:-1;display:flex;flex-direction:column;gap:1px;padding:8px 14px 10px}.details-row{display:flex;align-items:center;gap:14px;min-height:34px;padding:5px 0}.details-row__hint{align-self:center;opacity:.55;transition:opacity .1s ease}.details-row:hover .details-row__hint{opacity:1}.details-row__src{display:inline-block;width:14px;height:14px;margin-right:7px;border-radius:50%;background:var(--color-primary-base);vertical-align:-2px}.details-row__label{flex-shrink:0;width:110px;color:var(--color-type-tertiary);font-size:var(--text-13);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.details-row__value{flex:1;min-width:0;color:var(--color-type-primary);font-size:var(--text-14)}.details-assign-trigger{display:flex;align-items:center;gap:7px;width:100%;padding:6px 8px;border:1px solid var(--color-neutral-plus-3);border-radius:var(--radius-sm);color:var(--color-type-primary);font-size:var(--text-14)}.details-assign-trigger:hover{border-color:var(--color-neutral-plus-4);background:var(--color-neutral-plus-1)}.details-assign-trigger .details-inline,.details-assign-trigger .details-placeholder{flex:1;min-width:0}.details-assign-trigger svg{flex-shrink:0}.details-value{display:block;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.details-name{display:inline-flex;align-items:center;gap:7px;min-width:0;padding:3px 6px;margin:-3px -6px;border-radius:var(--radius-xs);color:var(--color-type-primary);font-size:var(--text-14);text-align:left}.details-name:hover{background:var(--color-neutral-plus-2)}.details-name-input{flex:1;min-width:0;padding:3px 6px;border:1px solid var(--color-primary-base);border-radius:var(--radius-xs);background:var(--color-neutral-base);color:var(--color-type-primary);font-size:var(--text-14);outline:none}.details-sidebar .search-dd__trigger{margin-left:0;padding:6px 8px;border:1px solid var(--color-neutral-plus-3);border-radius:var(--radius-sm)}.details-sidebar .search-dd__trigger:hover{background:var(--color-neutral-plus-1);border-color:var(--color-neutral-plus-4)}.details-inline{display:inline-flex;align-items:center;gap:7px}.details-placeholder{color:var(--color-type-placeholder)}.details-status{display:inline-flex;align-items:center;gap:6px;font-weight:var(--fw-medium)}.details-prio{display:inline-flex;align-items:center;gap:8px}.details-prio__code{font-weight:var(--fw-bold);font-size:var(--text-12)}.details-tags{display:inline-flex;flex-wrap:wrap;gap:4px}.details-tag{display:inline-flex;align-items:center;gap:3px;padding:2px 4px 2px 7px;border-radius:var(--radius-xs);background:var(--color-neutral-plus-2);box-shadow:inset 0 0 0 1px var(--color-neutral-plus-3);color:var(--color-type-secondary);font-size:var(--text-12)}.details-tag__x{display:inline-flex;align-items:center;justify-content:center;width:15px;height:15px;border-radius:var(--radius-xs);color:var(--color-type-subtle)}.details-tag__x:hover{background:var(--color-neutral-plus-3);color:var(--color-type-primary)}.details-tag-add{display:inline-flex;align-items:center;gap:3px;padding:2px 7px;border-radius:var(--radius-xs);border:1px dashed var(--color-neutral-plus-4);color:var(--color-type-tertiary);font-size:var(--text-12)}.details-tag-add:hover{color:var(--color-type-primary);border-color:var(--color-neutral-plus-4);background:var(--color-neutral-plus-2)}.details-tags .search-dd__trigger{width:auto;margin:0;padding:0;border:none}.details-tags .search-dd__trigger:hover{background:transparent}.details-tags .search-dd__caret{display:none}.details-notes{display:flex;flex-direction:column;align-items:flex-start;gap:8px}.details-note{display:flex;align-items:flex-start;gap:6px;width:100%;padding:8px 10px;border-radius:var(--radius-sm);background:var(--color-neutral-plus-1);box-shadow:inset 0 0 0 1px var(--color-neutral-plus-3);color:var(--color-type-secondary);font-size:var(--text-13);line-height:1.45}.details-note__text{flex:1;min-width:0;white-space:pre-wrap;word-break:break-word}.details-note__actions{display:inline-flex;gap:2px;flex-shrink:0;opacity:0;transition:opacity .12s ease}.details-note:hover .details-note__actions{opacity:1}.details-note__btn{display:inline-flex;align-items:center;justify-content:center;width:22px;height:22px;border-radius:var(--radius-xs);color:var(--color-type-subtle)}.details-note__btn:hover{background:var(--color-neutral-plus-2);color:var(--color-type-primary)}.details-note__btn--danger:hover{background:var(--color-neutral-plus-2);color:var(--color-alert-danger-base)}.details-note--editing{flex-direction:column;align-items:stretch;gap:8px;background:var(--color-neutral-base)}.details-note__edit-actions{display:flex;justify-content:flex-end;gap:6px}.details-note-input{width:100%;min-height:56px;resize:vertical;padding:8px 10px;border:1px solid var(--color-neutral-plus-3);border-radius:var(--radius-sm);background:var(--color-neutral-base);color:var(--color-type-primary);font-family:inherit;font-size:var(--text-13);line-height:1.45;outline:none}.details-note-input:focus{border-color:var(--color-primary-base)}.details-note-input::placeholder{color:var(--color-type-placeholder)}.details-section{border-top:1px solid var(--color-neutral-plus-3)}.details-section:last-child{border-bottom:1px solid var(--color-neutral-plus-3)}.details-section__head{position:relative;display:flex;align-items:center;gap:8px;padding:9px 12px;color:var(--color-type-primary);font-size:var(--text-14);font-weight:var(--fw-medium);cursor:pointer;-webkit-user-select:none;user-select:none;transition:color .12s ease,background .12s ease}.details-section__head:hover{background:var(--color-neutral-plus-1);color:var(--color-primary-base)}.details-section__name{margin-right:auto}.details-section__grip{position:absolute;left:-1px;top:0;bottom:0;display:inline-flex;align-items:center;justify-content:center;width:13px;color:var(--color-type-subtle);cursor:grab;opacity:0;transition:opacity .12s ease}.details-section__grip:active{cursor:grabbing}.details-section__head:hover .details-section__grip{opacity:1}.details-section__actions{display:inline-flex;align-items:center;gap:4px}.details-section__chev{flex-shrink:0;transition:transform .15s ease}.details-section__chev.is-collapsed{transform:rotate(-90deg)}.details-section__ext{display:inline-flex}.details-section__link{display:inline-flex;align-items:center;gap:4px;color:var(--color-type-tertiary);font-size:var(--text-12);font-weight:var(--fw-regular)}.details-section__body{padding:2px 14px 10px}.details-copy{justify-content:space-between;width:100%}.details-copy__btn{display:inline-flex;align-items:center;justify-content:center;width:22px;height:22px;flex-shrink:0;border-radius:var(--radius-xs)}.details-copy__btn:hover{background:var(--color-neutral-plus-2)}.details-add{display:inline-flex;align-items:center;gap:6px;color:var(--color-type-primary);font-size:var(--text-13)}.details-add:hover{color:var(--color-primary-base)}.details-link-input{width:100%;border:none;background:transparent;color:var(--color-type-primary);font-size:var(--text-13);outline:none}.details-link-input::placeholder{color:var(--color-type-placeholder)}.details-empty{color:var(--color-type-tertiary);font-size:var(--text-12);line-height:1.5}.details-sla__group{display:flex;align-items:center;gap:6px;padding:6px 0 4px;color:var(--color-type-secondary);font-size:var(--text-13);font-weight:var(--fw-medium)}.details-sla{display:flex;flex-direction:column}.details-sla__row{display:flex;align-items:center;justify-content:space-between;padding:6px 0;font-size:var(--text-14);color:var(--color-type-primary)}.details-edit{width:100%;padding:4px 7px;border:1px solid transparent;border-radius:var(--radius-xs);background:transparent;color:var(--color-type-primary);font:inherit;font-size:var(--text-14)}.details-edit:hover{border-color:var(--color-neutral-plus-3)}.details-edit:focus{outline:none;border-color:var(--color-primary-base);background:var(--color-neutral-base)}.ticket-panel{display:flex;flex-direction:column;height:100%;background:var(--color-neutral-base);border-left:1px solid var(--color-neutral-plus-3)}.ticket-panel__bar{display:flex;align-items:center;gap:8px;height:44px;min-height:44px;padding:0 8px;border-bottom:1px solid var(--color-neutral-plus-3)}.ticket-panel__bar .btn--tertiary.is-active{background:var(--color-neutral-plus-2)}.ticket-panel__num{flex-shrink:0;padding:2px 7px;border-radius:var(--radius-xs);color:var(--color-type-tertiary);font-size:var(--text-13);font-variant-numeric:tabular-nums}.ticket-panel__num:hover{background:var(--color-neutral-plus-2);color:var(--color-type-primary)}.ticket-panel__title{flex:1;min-width:0;padding:3px 6px;border-radius:var(--radius-xs);text-align:left;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:var(--color-type-primary);font-size:var(--text-14);font-weight:var(--fw-medium)}.ticket-panel__title:hover{background:var(--color-neutral-plus-2)}.ticket-panel__title-input{flex:1;min-width:0;padding:3px 6px;border:1px solid var(--color-primary-base);border-radius:var(--radius-xs);background:var(--color-neutral-base);color:var(--color-type-primary);font-size:var(--text-14);font-weight:var(--fw-medium);outline:none}.ticket-panel__spacer{flex:1}.ticket-panel__mock{padding:2px 7px;border-radius:var(--radius-xs);background:var(--color-alert-notice-minus-2);color:var(--color-alert-notice-base);font-size:11px;font-weight:var(--fw-medium)}.ticket-panel__body{display:flex;flex:1;min-height:0}.ticket-panel__conversation{display:flex;flex-direction:column;flex:1;min-width:0}.ticket-panel__messages{flex:1;min-height:0;overflow-y:auto;padding:4px 12px}.ticket-panel__right{position:relative;display:flex;flex-direction:column;width:340px;flex-shrink:0;min-height:0;border-left:1px solid var(--color-neutral-plus-3)}.ticket-panel__resize{position:absolute;top:0;bottom:0;left:-3px;z-index:5;width:7px;cursor:col-resize}.ticket-panel__resize:after{content:"";position:absolute;top:0;bottom:0;left:2px;width:2px;background:transparent;transition:background .12s ease}.ticket-panel__resize:hover:after{background:var(--color-primary-base)}.ticket-panel__topnav{display:flex;align-items:center;height:44px;min-height:44px;padding:0 8px;border-bottom:1px solid var(--color-neutral-plus-3)}.ticket-panel__tabs{position:relative;display:inline-flex;align-items:center;gap:2px;padding:3px;border-radius:999px;background:var(--color-neutral-plus-1);box-shadow:inset 0 0 0 1px var(--color-neutral-plus-3)}.ticket-panel__tab{position:relative;z-index:1;display:inline-flex;align-items:center;justify-content:center;gap:7px;height:28px;padding:0 12px;border-radius:999px;color:var(--color-type-tertiary);font-size:var(--text-13);font-weight:var(--fw-medium);transition:color .16s ease}.ticket-panel__tab:hover{color:var(--color-type-primary)}.ticket-panel__tab.is-active{background:var(--color-neutral-plus-2);color:var(--color-primary-base)}.ticket-panel__right-body{flex:1;min-height:0;overflow-y:auto}.ticket-panel__loading,.ticket-panel__conversation .ticket-panel__loading{padding:24px;color:var(--color-type-subtle);font-size:var(--text-14)}.ticket-panel__skeleton{display:flex;flex-direction:column;gap:18px;padding:14px 8px}.ticket-skel{display:flex;gap:12px}.ticket-skel--right{flex-direction:row-reverse}.ticket-skel__lines{display:flex;flex-direction:column;gap:7px;flex:1;max-width:70%}.snooze-menu{display:flex;flex-direction:column}.snooze-menu__label{padding:4px 8px 6px;color:var(--color-type-subtle);font-size:var(--text-12);font-weight:var(--fw-medium)}.snooze-menu__item{display:flex;align-items:center;gap:9px;width:100%;padding:7px 8px;border-radius:var(--radius-sm);text-align:left;color:var(--color-type-secondary);font-size:var(--text-13)}.snooze-menu__item:hover{background:var(--color-neutral-plus-2);color:var(--color-type-primary)}.ticket-more-menu{display:flex;flex-direction:column}.ticket-more-menu__item{display:flex;align-items:center;gap:9px;width:100%;padding:7px 8px;border-radius:var(--radius-sm);text-align:left;color:var(--color-type-secondary);font-size:var(--text-13)}.ticket-more-menu__item:hover{background:var(--color-neutral-plus-2);color:var(--color-type-primary)}.ticket-more-menu__item.is-danger{color:var(--color-alert-danger-base)}.ticket-more-menu__item.is-danger:hover{background:var(--color-neutral-plus-2)}.ticket-more-menu__divider{height:1px;margin:4px 0;background:var(--color-neutral-plus-3)}.bulk-bar{position:absolute;bottom:16px;left:50%;transform:translate(-50%);z-index:40;display:flex;align-items:center;gap:8px;padding:8px 10px;border:1px solid var(--color-neutral-plus-3);border-radius:var(--radius-lg);background:var(--color-neutral-base);box-shadow:var(--shadow-pop);animation:bulk-in .12s ease}.bulk-bar__count{padding:0 8px;color:var(--color-type-primary);font-size:var(--text-13);font-weight:var(--fw-medium);white-space:nowrap}.bulk-bar__delete,.bulk-bar__icon{display:inline-flex;align-items:center;justify-content:center;gap:6px;height:28px;border-radius:var(--radius-sm);color:var(--color-type-secondary);font-size:var(--text-12)}.bulk-bar__delete{padding:0 10px;border:1px solid var(--color-neutral-plus-3)}.bulk-bar__delete:hover{border-color:var(--color-alert-danger-base);color:var(--color-alert-danger-base)}.bulk-bar__icon{width:28px}.bulk-bar__icon:hover{background:var(--color-neutral-plus-2);color:var(--color-type-primary)}@keyframes bulk-in{0%{opacity:0;transform:translate(-50%,6px)}to{opacity:1;transform:translate(-50%)}}.ticket-list{height:100%;overflow-y:auto;padding:8px 12px 24px;background:transparent}.ticket-list__group{margin-bottom:6px}.ticket-list__group-head{display:flex;align-items:center;gap:6px;padding:10px 6px 6px;color:var(--color-type-primary);font-size:var(--text-12);font-weight:var(--fw-medium)}.ticket-list__group-count{color:var(--color-type-subtle)}.ticket-list__row{position:relative;z-index:1;display:flex;align-items:center;gap:10px;width:100%;padding:8px 10px;border-radius:var(--radius-sm);text-align:left}.ticket-list__row.is-focused,.ticket-list__row.is-active{background:var(--color-neutral-plus-2)}.ticket-list__num{flex:0 0 52px;color:var(--color-type-subtle);font-size:var(--text-12)}.ticket-list__subject{flex:1 1 auto;min-width:0;color:var(--color-type-primary);font-size:var(--text-13)}.ticket-list__requester{flex:0 0 150px;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--color-type-tertiary);font-size:var(--text-12)}.ticket-list__tags{display:flex;gap:4px;flex:0 0 120px;overflow:hidden}@media(max-width:1200px){.ticket-list__tags{display:none}}.ticket-list__time{width:96px;text-align:right;flex-shrink:0;color:var(--color-type-subtle);font-size:var(--text-12)}.ticket-list__assignee{display:inline-flex;align-items:center;justify-content:center;width:18px;flex-shrink:0}.chat-list{position:relative;flex:1;min-height:0;overflow-y:auto;padding:6px;display:flex;flex-direction:column}.chat-list--empty{align-items:center;justify-content:center;color:var(--color-type-subtle);font-size:var(--text-13)}.chat-list__hl{border-radius:14px;background:var(--color-neutral-plus-1)}.chat-list__row{position:relative;z-index:1;display:flex;align-items:flex-start;gap:11px;width:100%;padding:12px;border-radius:14px;text-align:left;cursor:pointer}.chat-list__row:not(:last-child):after{content:"";position:absolute;left:14px;right:14px;bottom:0;height:1px;background:var(--color-neutral-plus-2)}.chat-list__row:hover:after,.chat-list__row.is-active:after,.chat-list__row.is-selected:after{opacity:0}.chat-list__row.is-active,.chat-list__row.is-selected{background:var(--color-neutral-plus-2)}.chat-list__lead{position:relative;flex-shrink:0;width:28px;height:28px;margin-top:1px}.chat-list__media{display:flex;align-items:center;justify-content:center;width:28px;height:28px;transition:opacity .1s ease}.chat-list__reply{display:flex;align-items:center;justify-content:center;width:28px;height:28px;border-radius:50%;background:var(--color-neutral-plus-2);color:var(--color-type-secondary)}.chat-list__check{position:absolute;top:0;right:0;bottom:0;left:0;display:flex;align-items:center;justify-content:center;opacity:0;pointer-events:none;transition:opacity .1s ease}.chat-list__row:hover .chat-list__media,.chat-list__row.is-selected .chat-list__media{opacity:0}.chat-list__row:hover .chat-list__check,.chat-list__row.is-selected .chat-list__check{opacity:1;pointer-events:auto}.chat-list__body{flex:1;min-width:0;display:flex;flex-direction:column;gap:3px}.chat-list__name-row{display:flex;align-items:center;gap:8px}.chat-list__name{flex:1;min-width:0;color:var(--color-type-primary);font-size:var(--text-13);font-weight:var(--fw-medium)}.chat-list__preview-row{display:flex;align-items:flex-end;gap:8px}.chat-list__preview{flex:1;min-width:0;color:var(--color-type-subtle);font-size:var(--text-13);line-height:1.4;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.chat-list__time{flex-shrink:0;color:var(--color-type-subtle);font-size:var(--text-12)}.chat-list__row.is-unread .chat-list__name,.chat-list__row.is-unread .chat-list__preview{color:var(--color-type-primary);font-weight:var(--fw-medium)}.chat-list__unread{position:absolute;top:-4px;left:-4px;z-index:2;min-width:16px;height:16px;padding:0 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bulk-modal-in{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.new-ticket{display:flex;flex-direction:column;gap:16px;height:100%;padding:16px 18px;overflow-y:auto}.new-ticket__field{display:flex;flex-direction:column;gap:6px}.new-ticket__field--grow{flex:1;min-height:0}.new-ticket__label{color:var(--color-type-secondary);font-size:var(--text-12);font-weight:var(--fw-medium)}.new-ticket__row{display:flex;gap:14px}.new-ticket__row .new-ticket__field{flex:1}.new-ticket__input{width:100%;padding:9px 11px;border:1px solid var(--color-neutral-plus-3);border-radius:var(--radius-sm);background:var(--color-neutral-base);color:var(--color-type-primary);font-size:var(--text-14);outline:none}.new-ticket__input:focus{border-color:var(--color-primary-base)}.new-ticket__input::placeholder{color:var(--color-type-placeholder)}.new-ticket__body{flex:1;min-height:160px;width:100%;padding:11px;border:1px solid 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#00000047,inset 0 0 0 1px var(--color-neutral-plus-3)}.chat-layout-switch button{position:relative;z-index:1;display:inline-flex;align-items:center;justify-content:center;width:30px;height:30px;border-radius:999px;color:var(--color-type-tertiary)}.chat-layout-switch button:hover{color:var(--color-type-primary)}.chat-layout-switch button.is-active{background:var(--color-neutral-plus-2);color:var(--color-primary-base)}@keyframes inbox-panel-in{0%{opacity:0;transform:translate(28px)}to{opacity:1;transform:translate(0)}}@media(max-width:1100px){.inbox-page__panel{position:absolute;top:44px;right:0;bottom:0;left:0;width:100%;min-width:0;z-index:5}.inbox-page__body{position:relative}.inbox-page__body.is-chat .inbox-page__board{flex:1;width:auto;border-right:none}.inbox-page__body.is-chat .inbox-page__panel--empty{display:none}}.signin{display:flex;flex-direction:column;min-height:100vh;background:var(--color-neutral-base)}.signin__nav{display:flex;align-items:center;justify-content:space-between;padding:16px 20px}.signin__nav-logo{flex-shrink:0}.signin__main{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:12px 20px}.signin__region{display:flex;align-items:center;gap:8px}.signin__region-label{color:var(--color-type-subtle);font-size:var(--text-12)}.signin__card{width:380px;max-width:calc(100vw - 32px);border:1px solid var(--color-neutral-plus-3);border-radius:var(--radius-lg);background:var(--color-neutral-plus-1);box-shadow:var(--shadow-card, 0 1px 2px rgba(0, 0, 0, .18));overflow:hidden}.signin__cardhead{padding:18px 20px 14px}.signin__cardbody{padding:20px;background:var(--color-neutral-base);border-top:1px solid var(--color-neutral-plus-3);border-bottom:1px solid var(--color-neutral-plus-3);border-radius:var(--radius-md)}.signin__cardfoot{display:flex;align-items:center;justify-content:center;gap:9px;padding:14px 20px 16px;color:var(--color-type-subtle);font-size:var(--text-13)}.signin__region-trigger{display:inline-flex;align-items:center;gap:7px;padding:5px 8px;border:1px solid var(--color-neutral-plus-3);border-radius:var(--radius-sm);color:var(--color-type-primary);font-size:var(--text-13)}.signin__region-trigger:hover,.signin__region-trigger.is-open{border-color:var(--color-neutral-plus-4);background:var(--color-neutral-plus-1)}.signin__region-flag{font-size:15px;line-height:1}.signin__region-menu{display:flex;flex-direction:column;gap:1px}.signin__region-name{margin-right:auto}.signin__region-item{display:flex;align-items:center;gap:8px;padding:7px 8px;border-radius:var(--radius-sm);color:var(--color-type-secondary);font-size:var(--text-13)}.signin__region-item:hover{background:var(--color-neutral-plus-2);color:var(--color-type-primary)}.signin__region-item.is-active{color:var(--color-type-primary)}.signin__title{color:var(--color-type-primary);font-family:var(--font-display);font-size:22px;font-weight:600}.signin__sub{margin-top:6px;color:var(--color-type-secondary);font-size:var(--text-13);line-height:1.5}.signin__sub b{color:var(--color-type-primary)}.signin__google{display:flex;align-items:center;justify-content:center;gap:9px;width:100%;height:36px;border:1px solid var(--color-neutral-plus-3);border-radius:var(--radius-sm);color:var(--color-type-primary);font-size:var(--text-13);font-weight:var(--fw-medium)}.signin__google:hover{background:var(--color-neutral-plus-1)}.signin__or{display:flex;align-items:center;gap:10px;margin:16px 0 4px;color:var(--color-type-subtle);font-size:var(--text-12)}.signin__or:before,.signin__or:after{content:"";flex:1;height:1px;background:var(--color-neutral-plus-3)}.signin__form{display:flex;flex-direction:column;gap:6px;margin-top:12px}.signin__label{color:var(--color-type-secondary);font-size:var(--text-12);font-weight:var(--fw-medium)}.signin__input{width:100%;padding:8px 11px;border:1px solid var(--color-neutral-plus-3);border-radius:var(--radius-sm);background:var(--color-neutral-base);color:var(--color-type-primary);font-size:var(--text-14);outline:none}.signin__input:focus{border-color:var(--color-primary-base)}.signin__input::placeholder{color:var(--color-type-placeholder)}.signin__keeprow{display:flex;align-items:center;justify-content:space-between;margin-top:9px}.signin__keep{display:flex;align-items:center;gap:8px;color:var(--color-type-secondary);font-size:var(--text-13);cursor:pointer}.signin__forgot{color:var(--color-primary-base);font-size:var(--text-12)}.signin__forgot:hover{text-decoration:underline}.signin__btn{margin-top:10px;height:36px;justify-content:center}.signin__terms{width:320px;max-width:calc(100vw - 32px);margin:28px 0 0;padding:0 4px;text-align:center;color:var(--color-type-subtle);font-size:var(--text-12);line-height:1.5}.signin__termlink{color:var(--color-type-secondary);text-decoration:underline;text-underline-offset:2px}.signin__termlink:hover{color:var(--color-type-primary)}.page-skeleton{display:flex;flex-direction:column;flex:1;min-width:0;height:100%}.page-skeleton__bar{display:flex;align-items:center;padding:13px 16px;border-bottom:1px solid var(--color-neutral-plus-2)}.page-skeleton__body{flex:1;min-height:0;overflow:hidden;padding:24px 28px;display:flex;flex-direction:column;gap:18px}.page-skeleton__row{display:flex;align-items:center;justify-content:space-between}.page-skeleton__cards{display:grid;grid-template-columns:repeat(4,1fr);gap:12px}@media(max-width:880px){.page-skeleton__cards{grid-template-columns:repeat(2,1fr)}}.page-skeleton__card{display:flex;flex-direction:column;gap:10px;padding:14px 16px;border:1px solid var(--color-neutral-plus-3);border-radius:var(--radius-md);background:var(--color-neutral-base)}.cmdk{position:fixed;top:0;right:0;bottom:0;left:0;z-index:1000;display:flex;justify-content:center;align-items:flex-start;padding-top:12vh;background:#00000073;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px)}.cmdk__panel{width:min(560px,100vw - 32px);display:flex;flex-direction:column;border:1px solid var(--color-neutral-plus-3);border-radius:var(--radius-lg);background:var(--color-neutral-base);box-shadow:var(--shadow-modal);overflow:hidden}.cmdk__search{display:flex;align-items:center;gap:9px;padding:12px 14px;background:var(--color-neutral-plus-1)}.cmdk__input{flex:1;border:none;background:transparent;outline:none;font-size:var(--text-14);color:var(--color-type-primary)}.cmdk__input::placeholder{color:var(--color-type-placeholder)}.cmdk__list{max-height:320px;overflow-y:auto;padding:6px;background:var(--color-neutral-base);border-top:1px solid var(--color-neutral-plus-3);border-top-left-radius:var(--radius-md);border-top-right-radius:var(--radius-md)}.cmdk__footer{display:flex;align-items:center;gap:6px;padding:9px 14px;background:var(--color-neutral-plus-1);border-top:1px solid var(--color-neutral-plus-3);border-top-left-radius:var(--radius-md);border-top-right-radius:var(--radius-md);border-bottom-left-radius:var(--radius-lg);border-bottom-right-radius:var(--radius-lg);color:var(--color-type-subtle);font-size:var(--text-12)}.cmdk__footer .kbd{min-width:18px;height:18px;padding:0 4px;border:none;border-radius:var(--radius-xs);background:var(--color-neutral-plus-2);box-shadow:inset 0 0 0 1px var(--color-neutral-plus-3);color:var(--color-type-secondary);font-family:inherit;font-size:11px}.cmdk__hint{display:inline-flex;align-items:center;gap:5px;color:var(--color-type-subtle);font-size:var(--text-12)}.cmdk__empty{padding:18px;text-align:center;color:var(--color-type-subtle);font-size:var(--text-13)}.cmdk__item{display:flex;align-items:center;gap:10px;width:100%;padding:8px 10px;border-radius:var(--radius-sm);text-align:left;color:var(--color-type-secondary)}.cmdk__item.is-active{background:var(--color-neutral-plus-2);color:var(--color-type-primary)}.cmdk__label{flex:1;min-width:0;font-size:var(--text-14);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.cmdk__sublabel{margin-left:8px;color:var(--color-type-subtle);font-size:var(--text-12)}.cmdk__group{color:var(--color-type-subtle);font-size:var(--text-12)}.cmdk__combo{display:inline-flex;align-items:center;gap:3px}.cmdk__then{color:var(--color-type-subtle);font-size:11px;margin:0 1px}.shortcuts{position:fixed;top:0;right:0;bottom:0;left:0;z-index:1000;display:flex;justify-content:center;align-items:center;background:#00000073;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px)}.shortcuts__panel{width:min(620px,100vw - 32px);max-height:76vh;display:flex;flex-direction:column;border:1px solid var(--color-neutral-plus-3);border-radius:var(--radius-lg);background:var(--color-neutral-base);box-shadow:var(--shadow-modal);overflow:hidden}.shortcuts__head{display:flex;align-items:center;justify-content:space-between;padding:11px 14px;background:var(--color-neutral-plus-1)}.shortcuts__title{font-size:var(--text-14);font-weight:var(--fw-semibold);color:var(--color-type-primary)}.shortcuts__body{overflow-y:auto;padding:14px;column-count:2;column-gap:24px;background:var(--color-neutral-base);border-top:1px solid var(--color-neutral-plus-3);border-top-left-radius:var(--radius-md);border-top-right-radius:var(--radius-md)}.shortcuts__group{break-inside:avoid;margin-bottom:16px}.shortcuts__group-name{margin-bottom:6px;color:var(--color-type-subtle);font-size:var(--text-12);font-weight:var(--fw-semibold);text-transform:uppercase}.shortcuts__row{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:5px 0}.shortcuts__desc{color:var(--color-type-secondary);font-size:var(--text-13)}.shortcuts__keys{display:inline-flex;align-items:center;gap:3px;flex-shrink:0}.shortcuts__then{color:var(--color-type-subtle);font-size:11px;margin:0 1px}